Mental Health Awareness & De-Escalation Online Training
Security guards deal with members of the public every day, and it’s likely you will encounter some challenging behaviours. In this expert-designed course, you will learn the same tactics and strategies taught to Canadian police forces in de-escalating conflict and managing mental health concerns. You’ll gain the knowledge and skills to identify someone who is having a mental health concern, improve your interactions with them, and de-escalation conflict situations effectively. This course will be an invaluable asset in helping you handle challenging interactions with skill and confidence.
Additional Course Information
Syllabus
- 4 modules featuring different mental health scenarios commonly addressed in de escalation police training
- Developed with input from an international advisory board that includes police, researchers, mental health professionals, adult educators, and individuals with lived experience—supporting relevance, accuracy, and credibility for crisis intervention and de escalation training
- Immersive, interactive eLearning with embedded first-person video to reinforce real-world perspective, situational awareness, and decision-making
- Scenario-based training with learner interaction through decision points that mirror field judgments, communication choices, and therapeutic crisis intervention de escalation techniques used in high-stress situations
- Gamification experience including integration of a narrative context, timely feedback, and three-dimensional environments to support engagement and retention—designed to build best de escalation skills training habits through repetition and coaching-style feedback
- Immediate application of skills learned in the eLearning portion during the closing video to reinforce carryover into operational settings, including practical evidence based de escalation techniques
- Appropriate for all members of the organization who may interact with the public and benefit from consistent de escalation techniques for police officers
- Evaluation component provided for all organizations to support training documentation, internal review, and quality assurance for de escalation training online
- Focus on strengthening behavioural skills central to effective de escalation police training, including communication, assessment, and safe resolution strategies
Mental Health Awareness & De-Escalation Online Training — FAQs
Police officers and personnel who interact with people who may have mental health concerns.
Is this de-escalation training online and self-paced?
Yes. It’s delivered online and can be completed at your pace.
How long does the course take?
Approximately 1 hour and 30 minutes.
Do I get a certificate or proof of completion?
Yes. Certification is included, and a digital badge is provided.
What will I learn in the scenarios?
How to recognize signs, make safer decisions at key moments, and apply de-escalation communication in realistic interactions.
Note: Our course modules work best on the latest version of Google Chrome. If your course is not loading, update your browser and/or check your internet connectivity as a first step.
