Mental Health Awareness & De-Escalation Online Training
Security guards deal with members of the public every day, and it’s likely you will encounter some challenging behaviours. In this expert-designed course, you will learn the same tactics and strategies taught to Canadian police forces in de-escalating conflict and managing mental health concerns. You’ll gain the knowledge and skills to identify someone who is having a mental health concern, improve your interactions with them, and de-escalation conflict situations effectively. This course will be an invaluable asset in helping you handle challenging interactions with skill and confidence.
Additional Course Information
Course Description
- Safety awareness
- First aid awareness
- Conduct of security professionals
- The legal system
- Access control and alarm systems
- Patrol tactics and techniques
- Crisis response
- Crowd control
- Traffic control
- Labour disputes
- Scenario assessment
- Report writing
- Exam preparation
Course Experience
Please note: Our Basic Security Guard Training is approved in Alberta (ABST), Manitoba (MBCTP), and Saskatchewan (SBST). This training is also extremely valuable in gaining employment and earning a security license in other provinces where there is no provincially-mandated exam requirement, such as British Columbia.
Syllabus
- 4 modules comprising different mental health scenarios
- Consultations with an international advisory board including police, researchers, mental health professionals, adult educators and individuals with lived experiences have aided in the development of scenarios and eLearning topics learners will view as relevant to their daily work.
- Immersive and Interactive eLearning with imbedded first person video
- Scenario based training with learner interaction through decision points
- Gamification experience including integration of a narrative context, feedback, and three-dimensional environments.
- Scenario based training with learner interaction through decision points
- Gamification experience including integration of a narrative context, feedback, and three-dimensional environments.
- Immediate application of skills learned in eLearning portion during closing video
- Appropriate for all members of organization
- Evaluation component provided for all organizations
- Focus on improving behavioural skills
Note: Our course modules work best on the latest version of Google Chrome. If your course is not loading, update your browser and/or check your internet connectivity as a first step.
